Reassuring advice when employees are sick or need to care for a child
Our experienced nurses help assess symptoms, answer questions and guide employees to the right care when needed.
The personal advice reassures the employee and takes pressure off managers on questions relating to sick leave. With the right support at the right time, the employee is better placed to return to work once their health allows.
Medical advice can be integrated into your sick leave reporting process. This gives the employer a better understanding of absence patterns and a stronger basis for working more systematically with sickness absence.
How medical advice works
Frequently asked questions
The employee reports sick leave as usual via the MedHelp app, online or by phone. They can then choose whether they want to be called by a nurse for advice relating to their own illness or care of a sick child.
Medical advice is suitable when an employee wants help assessing symptoms, advice on self-care or guidance to the right level of care. The call with the nurse can provide reassurance during illness and help ensure the employee gets the right support at the right time.
Yes, on day 3, the nurse contacts the employee for a follow-up call. The call provides an opportunity to check how the employee is feeling, offer continued advice and remind them about a medical certificate when needed.
Medical advice is included in MedHelp’s Plus medical advice package.
Everything you need to manage sick leave – in one platform
Help managers identify early signs of ill health and take action before sick leave becomes long-term. This makes it easier to work preventively and support employees at the right time.
Experienced nurses provide employees with advice and support when they are sick or need to care for a child. This takes pressure off managers and helps employees make informed decisions about care and absence.
Using AI, MedHelp identifies early signs of ill health and the risk of prolonged sick leave. This enables HR and managers to act early, before short-term sick leave develops into long-term absence.
Bring more structure to rehabilitation cases, with support throughout the process. The platform helps HR and managers follow up on activities and meet their rehabilitation obligations.
Clear statistics and visual insights help you quickly identify risks and see which parts of the organisation need attention. By tracking trends, patterns and key metrics, it becomes easier to make data-driven decisions.
Give employees quick access to a doctor, psychologist or physiotherapist when they report sick leave. This provides timely support and can help them return to work faster.
